Mediation is a process in which a neutral third person, called a mediator, works with people to encourage effective communication and to help them reach a better understanding of their dispute and a possible resolution.
Mediation is informal and non-adversarial. The objective of the process is to help people in a dispute reach a better understanding of one another and a mutually acceptable and voluntary agreement.
In mediation, decision-making is entirely in the hands of the people in the dispute. The mediator acts as a facilitator, guiding the parties in identifying issues and interests, engaging in joint problem-solving, and exploring creative settlement alternatives.
The focus is on the persons involved in the dispute
Decision-making is in the hands of the people in the dispute
Persons in the dispute control the outcome
Mediation saves time and money spent going to court
Mediation helps preserve relationships
Mediation is private and confidential (with some limited exceptions)
Control of outcome generates satisfaction and compliance with the mediated agreement
Mediation can be done online (see below)